Inishbofin Community Services Programme Privacy Policy

Privacy Policy

The Inishbofin Community Services Programme respects your right to privacy and are committed to adhering to the General Data Protection Regulations (GDPR). The Inishbofin Community Services Programme will be referred to interchangeably using the terms “Company”, “Our”, and “We”. This Privacy Statement will explain how the Company uses the personal data we collect from you. This is primarily directed to those who wish to contact us, make a booking with us in person, make a booking using our website, persons enquiring about our services, or persons obtaining general information.

The Company

Inishbofin Community Services Programme, Inishbofin Community Centre, Inishbofin, Co. Galway, H91 TC6C. This policy relates to all products, services, or events run by the Inishbofin Community Services Programme (CSP) including any that fall under the brand name Inishbofin Experiences.

What data do we collect?

Our Company collects the following data:

• Personal identification information: Name, email address, phone number, and credit or debit card details when you avail of our online services.

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Book online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback in person, on our website or via email.
• Use or view our website via your browser’s cookies.

How will we use your data?

Our Company collects your data so that we can:

• Process your order and manage your account.
• Email you tickets, confirm your order, and send you event reminders.
• Seek your opinion on our services.
• Email you with special offers on other products and services we think you might like.
• Analyse customer information to improve our services.
• Comply with any legal, contractual, and other lawful requests.

How do we store your data?

Our Company securely stores your data at the Inishbofin Community Centre, Inishbofin, Co. Galway, Ireland. Data is held on secure password protected computers, and in secured digital and hard copy files that are only accessible to Company management.

Our Company will keep your personal identification information for 3 years. Once this time period has expired, we will delete your data by shredding any hard copy information and deleting any digital files until they are ‘beyond use’. This means all copies of the data will be removed from live and backup systems.

Marketing

Our Company would like to send you information about products, services, and events. These emails will be primarily related to events you have already booked tickets for to remind you of dates and provide necessary information updates.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, you can:

1)     Unsubscribe at the bottom of the emails

2)     If you have an account, you can log in and change this in settings.

3)     You may also call us on 095 45989 or email cspmanager@inishbofin.com to make any changes for you.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request the Inishbofin Community Services Programme for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that the Inishbofin Community Services Programme correct any information you believe is inaccurate. You also have the right to request that the Inishbofin Community Services Programme completes the information you believe is incomplete.

The right to erasure – You have the right to request that the Inishbofin Community Services Programme erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that the Inishbofin Community Services Programme restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the Inishbofin Community Services Programme’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that the Inishbofin Community Services Programme transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Call us at: 095 45989

Or email us at: cspmanager@inishbofin.com

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit https://www.allaboutcookies.org

How do we use cookies?

Our Company uses cookies to improve your experience on our website and for functionality purposes which may include language preferences and your location.

Cookies also enable us to:

• Keep you signed in
• Analyse engagement with Our website to improve performance

We do not disclose or sell information to third parties. If required by law, we may disclose your information to certain government bodies or legal agencies.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold about you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: cspmanager@inishbofin.com

Call us: 09545989

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Data Protection Commission.

Further Information can be found on their website https://www.dataprotection.ie/en/contact/how-contact-us

 

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

• Name
• Postal address
• Email address
• Telephone number
• Purchase and booking information
• Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Screen resolution
• Operating system
• Referral source
• Pages visited and actions taken on the Website
• Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

• To provide products and services you request
• To process transactions and fulfil orders
• To provide customer support and after-sales services
• To manage bookings and accounts
• To improve our Website, products, and services
• To ensure Website security and prevent fraud
• To comply with legal and regulatory obligations
• To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract: to provide goods or services you have requested.
• Legal obligation: where processing is necessary to comply with legal requirements.
• Legitimate interests: to manage and improve our business, Website security, and customer experience.
• Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

• Payment processors
• Hosting and IT service providers
• Delivery and fulfilment partners
• Marketing and communications providers
• Analytics and Website performance providers
• Professional advisers and auditors
• Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

• Transfers to countries deemed to provide an adequate level of protection; or
• Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

• _ga
• _ga<container-id>
• _gid
• _gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

• _clck
• _clsk
• CLID
• ANONCHK
• MR
• MUID
• SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

• https://clarity.microsoft.com/blog/cookies-in-clarity/
• https://learn.microsoft.com/en-us/clarity/

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request portability of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026